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Aims
The aims of this syllabus are
to enable candidates to develop:
- knowledge of the
elements of good customer service.
- the ability to apply
these elements to realistic situations.
- an understanding of
personal behaviours that enhance service
delivery.
- competence in applying
these behaviours to given circumstances
- This course will be
suitable for those who are working, or intend to
work, in an environment where direct contact
with internal and/or external customers forms a
major part of their work.
Syllabus Topics
- The role of customer
service
- Delivering reliable
service
- Communicating directly
with customers.
- Handling and solving
customer problems
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Entry
requirements |
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Minimum
Age |
Academic
qualification |
Proficiency Level |
Course
Outcomes |
Duration |
Mode of
delivery |
Awarding Body |
|
16 years |
Secondary
education with basic command of English |
English at
Secondary Level |
Certificate |
3 Months
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Classroom –based
teaching |
LCCI
International Qualifications |
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Teacher-Student ratio is 1:25 |
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Fee Structure |
Part-time |
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Full Payment
(No GST) |
S$ |
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Application
Fee* |
65.00 |
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Training
Materials Fee |
20.00 |
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Course Fee |
510.00 |
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GST |
Nil |
|
Total Course
Fees
(Exclude
Examination Fee) |
530.00 |
|
*
Non-refundable
Note: Fees
are subject to change with or without prior
notice. |
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Course
Schedules |
|
Jan |
Feb
|
Mar
|
Apr |
May
|
Jun |
Jul |
Aug |
Sep |
Oct
|
Nov
|
Dec |
|
- |
25/2/11 |
- |
- |
18/5/11 |
- |
- |
16/8/11 |
- |
- |
10/11/11 |
16/12/10 |
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