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Aims
The aims of this syllabus are to enable candidates
to develop:
- knowledge of the
functions of customer service
- an appreciation of
systems and procedures that enhance delivery of
reliable and effective service.
- an understanding of
personal behaviours that influence service
delivery
- the use of real or
imaginary examples to illustrate understanding
This course is intended for those who are
working, or intend to work, in an environment
where customer service is seen as a competitive
advantage. The level requires an understanding
of the complexities involved in delivering
customer service in a variety of organisational
structures. Successful candidates should have
the skills necessary to implement and evaluate
changes to systems, procedures, and/or
behaviours.
Syllabus Topics
- The developing role of
customer service
- Delivering reliable
service
- Communicating with
internal & external customers
- Handling & solving
customer problems & complaints
- Influencing
improvement & effective change
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Entry
requirements |
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Minimum
Age |
Academic
qualification |
Proficiency Level |
Course
Outcomes |
Duration |
Mode of
delivery |
Awarding Body |
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16 years |
Secondary
education with command of English |
English at
Secondary Level |
Certificate |
4 Months |
Classroom –based
teaching |
LCCI
International Qualifications |
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Fee Structure |
Part-time |
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Full Payment
(No GST) |
S$ |
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Application
Fee* |
65.00 |
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Training
Materials Fee |
20.00 |
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Course Fee |
550.00 |
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GST |
Nil |
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Total Course
Fees
(Exclude
Examination Fee) |
570.00 |
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*
Non-refundable
Note: Fees
are subject to change with or without prior
notice. |
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Course
Schedules |
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Jan |
Feb
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Mar
|
Apr |
May
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Jun |
Jul |
Aug |
Sep |
Oct
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Nov
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Dec |
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- |
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10/3/11 |
- |
- |
28/6/10 |
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26/8/10 |
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12/11/10 |
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