CERTIFICATE IN CUSTOMER SERVICE  

  LEVEL 2 

Only 2 months intensive

Syllabus Topics

  • The role of customer service

  • Delivering reliable service

  • Communicating directly with customers

  • Handling and solving customer problems

 

    LEVEL 3

    Only 2.5 months intensive

Syllabus Topics 

  • The developing role of customer service

  • Delivery reliable service

  • Communicating with internal & external customers

  • Handling & solving customer problems & complaints

  • Influencing improvement & effective change

 

Entry Requirements

  • Applicants need to be aged 16 years or above

  • No Formal Qualification

 

  

 
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