EFFECTIVE COMMUNICATION
o Listen to messages
o Clarify messages
o Take notes from oral messages
o Handle non-verbal communication
o Speak Standard English
o Interpret text and visuals
o Create forms of written communication
CUSTOMER SERVICE
o Maintain professional image
o Display etiquette in business setting
o Apply quality concepts in service delivery
o Cultivate rapport with customers
o Respond to customer requests and enquiries
o Handle customers from diverse backgrounds
o Manage customer needs and expectations
o Handle service breakdown and recovery
o Promote products and services
o Close a sale
o Obtain customer feedback
OFFICE SOFTWARE APPLICATIONS
o Maintain computer hardware and software
o Perform file management
o Produce business documents
o Produce a spreadsheet
o Create Presentation Slides
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PRINCIPLES
OF OFFICE ADMINISTRATION
o Handle records management
o Handle office procurements
o Process payment
o Manage office supplies
o Process mail (Incoming,Outgoing,Special)
o Maintain appointment schedules
o Arrange meetings
o Attend to visitors to organisation
o Maintain office equipment
o Make travel arrangements
BUSINESS EVENT ORGANISATION
o Plan To do list
o Handle procurement of event items
o Handle event invitations
o Make logistic arrangements
o Assemble event materials
o Handle event registration
o Perform guest relations activities
o Handle event close-down activities
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BASICS OF PERSONAL FINANCE
o Prepare cash-flow statement
o Choose an investment
o Select credit facilities
o Set financial goals
BOOK-KEEPING
o Compute accounting equation
o Prepare ledger accounts
o Maintain 3-column cash book
o Maintain petty cash book
o Prepare day books Sales journal, Purchases journal, Returns journal
o Prepare general journal
o Prepare trial balance
o Prepare bank reconciliation statement
o Prepare simple trading, profit and loss accounts for a sole proprietorship (in T-format)
o Prepare balance sheet for a sole proprietorship (in T-format)
o Record business transactions using an accounting software package
PROFESSIONAL IMAGE AND ETIQUETTE
o Maintain personal hygiene
o Maintain personal grooming
o Plan a wardrobe-job interview,Work,Formal occasions
o Apply etiquette in business and social settings
o Apply etiquette in business and social settings
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