OFFICE
COMMUNICATION
o Interpret business text and documents
o Write business correspondence
o Write brief minutes and notes of meetings
o Write reports
o Handle telephone calls
o Make an oral presentation
OFFICE SOFTWARE APPLICATIONS
o Produce business documents – Business letters,
Memoranda, Reports, Tables, Minutes of meetings
o Create database
o Produce statistical information – Spreadsheet,
charts and graphs
o Create slideshows
BUSINESS EVENT ORGANISATION
o Prepare for an event
o Prepare event proposal
o Prepare timeline chart
o Prepare event budget
o Make bookings for an event
o Prepare programme schedule
o Handle invitations and registrations for event
o Prepare event materials – Attendance list,
Identification tags, Door gifts, Programme schedule,
Course materials
o Coordinate set-up of event
o Register participants at event venue
o Obtain feedback on event
o Prepare post event evaluation |
PRINCIPLES
OF OFFICE ADMINISTRATION
o Prepare sales and purchasing documents – Purchase
requisition, Purchase order, Quotation, Delivery
order
o Prepare documents for billing and collection of
payment – Invoice, Payment voucher, Receipt, Cheques
o Manage office supplies
o Process incoming mail
o Process outgoing mail
o Record petty cash payment and vouchers
o Manage filing system
o Arrange meetings
o Attend to visitors at the reception
o Make travel arrangements for overseas trip
CUSTOMER RELATIONS
o Cultivate customer contact and rapport
o Manage customer needs and expectations
o Obtain customer feedback
o Handle service breakdowns and recovery
BUSINESS ETIQUETTE & GROOMING
o Practice personal hygiene and grooming
o Apply basic make-up
o Demonstrate etiquette in business setting
o Plan a wardrobe
o Display etiquette at dining table
|
BOOK-KEEPING
o Compute accounting equation
o Prepare ledger accounts
o Maintain 3-column cash book
o Maintain petty cash book
o Prepare day books – Sales journal, Purchases
journal, Returns journal
o Prepare general journal
o Prepare trial balance
o Prepare bank reconciliation statement
o Prepare simple trading, profit and loss accounts
for a sole proprietorship (in T-format)
o Prepare balance sheet for a sole proprietorship
(in T-format)
o Record business transactions using an accounting
software package
BASICS OF PERSONAL FINANCE
o Prepare cash-flow statement
o Choose an investment
o Select credit facilities
o Set financial goals
|
