Notes
• Course Application fee and Bank administrative fee are non-refundable as bank administrative fee is imposed by the bank.
• All requests for refunds arising from withdrawals and change of course must be accompanied with original fully completed hardcopy Withdrawal Form (available in the website and from the person-in-charge of the course) with relevant supporting documentary proof and original official receipt.
• Approvals for change of course will be granted on a case by case basis and subject to meeting each individual course’s admission requirements.
• Any administrative charges imposed by the bank will be payable by the student and the amount deducted from the refund amount payable to the student.

2.5 Cooling-off Period

JE shall provide you with a cooling-off period of (7) working days after signing the CPE Standard PEI-Student Contract. Within these 7 days and regardless whether the Course Commencement Date has passed, you can submit written notice of withdrawal to JE and receive the “Maximum Refund” amount stipulated by JE (less any Course consumed by the student if the withdrawal date is later than the Course Commencement Date and the Student has started the Course, any JE administrative charges which are stipulated in the Miscellaneous fees and any applicable bank administrative charges properly paid/payable under Fee Protection Scheme).

2.6 Transfer/withdrawal policy

A Student who transfers from the Course to another course with JE shall, for the purposes of this Clause 2, be deemed to have withdrawn from the Course and the provisions of Clause 2.4 shall apply save as otherwise agreed between JE and the Student.
A Student who withdraws from JE to enrol with another College shall be deemed to have withdrawn from JE.

2.7 Refund Conditions
Refund policies for Course fees and other fees are applicable to both local and international students.

Terms and conditions for refund:
The refund policies do not apply:
- when students are asked to leave the College because of disciplinary matters
- when students violate the laws of Singapore.
- when students do not fulfill the terms and conditions of Student Pass
- when students breach the Standard Student Contract
- when students leaving the College do not return the Student Pass for cancellation within 3 days.
When students defer from the course for less than a year; students have to pay an administrative fee of S$50 and they are allowed to continue with the course. When students defer for more than a year, only withdrawal policy applies.

After enrolment, any request for transfer from one course to another or from one intake to another (deferment) must be in writing and is subject to the approval of the management of the College and by paying an administrative fee of $50 each time. A transfer or deferment form must be obtained from the administrator and duly completed.

2.8 Deferment Policy
• Students can apply for deferment for personal reasons such as health and bereavement of parents or siblings. Application is to be made on prescribed form. The refund policies do not apply.
• If the deferment period exceeds one year, it is considered as a Withdrawal Case. Withdrawal policies apply.
• For approved deferment, an administrative charge of S$50 applies.
*** After enrolment, any request for transfer from one course to another or from one intake to another (deferment) must be in writing and is subject to the approval of the management of the College and by paying an administrative fee of $50 each time. A transfer or deferment form must be obtained from the administrator and duly completed.

3. FEE PROTECTION SCHEME
3.1 JE hereby confirms and undertakes to the Student that it has in place a Student Protection Scheme as stipulated by the Consumers Association of Singapore (CASE) (the “SPS”) by way of a Student Tuition Fee Insurance pursuant to the terms and conditions of the CASE-PEO Agreement dated 3 August 2009 made between CASE and JE.
3.2 A copy of the insurance policy issued by Lonpac Insurance Bhd taken up by JE for the purpose of insuring the students, among other things, is available.
The Master Insurance Policy sets out, among other things, the insured events under which Lonpac Insurance Bhd shall indemnify the Student under the Student Protection Scheme.
JE hereby undertakes to procure that the cover under the Master Insurance Policy shall be extended to the Student and JE shall, within [21] days of the date of the Agreement, deliver to the Student the certificate of student insurance.
In line with the Private Education Act, JE Educational College is commencing the transition period from CaseTrust to EduTrust. The Act has been put in place the mandatory requirement of Fee Protection Scheme (FPS). This requirement is regulated by the Council of Private Education, by way of insurance coverage for all full-time and part-time students.

The Fee Protection Scheme (FPS) applies to ALL students (regardless of nationality and the type of passes or identification held, i.e. dependent's pass, student's pass, work permit etc). Under this regulation, it is mandatory for all students to apply for FPS and sign CPE PEI-Student Contract when they enroll for courses with JE.

Upon application of EduTrust, JE will undertake that:
(i) The cover under the Master Insurance Agreement shall be extended to the Student;
(ii) The Student will receive the certificate of insurance on the same day the Student pays the fees; and
(iii) The insured period will commence from the fee payment date to at least the next payment date.

3.2 No double claim
For the avoidance of doubt, if the Student and/or his/her parent/guardian receives any payment from JE or Lonpac Insurance Bhd pursuant to a provision of this Agreement or the Master Insurance Policy in respect of any matter or damage, then the Student and his/her parent/guardian shall not be entitled to claim against JE or Lonpac Insurance Bhd for the same payment in respect of the same matter or damage pursuant to any other provision of this Agreement or the Master Insurance Policy.

3.3 Course Fees and Application Fees
All fees paid are non-transferable (to the next person) and will only be valid for 6 months.

3.4 Discounted prices
JE clearly states discounted prices. Discounted prices are prominently displayed in the reception and clearly defined in the Standard Student Contract and in marketing communication materials. Discount is given for one time full payment and there is no discount for instalment payment. There is no validity period.

4. Medical Insurance Scheme
JE hereby confirms and undertakes to the Student that it has in place a medical insurance scheme for all its students as required by CPE under EduTrust Certification scheme. A Singapore Citizen / PR or Non-Student’s Pass International Student who is protected by his own medical insurance coverage in Singapore can opt out from the Medical Insurance Scheme arranged for by JE.

5. Pre-requisites and requirements for various courses
The pre-requisites and requirements for courses are clearly defined in the Standard Student Contract and communication material. The students are fully responsible to ensure that they fulfil the entry requirements for the respective courses that they have entered.

6. The College reserves the right to reject any applications/enrolments without giving any reason whatsoever.

7. Standard student contract

It is a mandatory requirement by CPE that all students, both local and international, sign the Standard Student Contract with JE upon the acceptance of the offer made by JE during the admission process. (Note: Student Contract will not be required for courses/ trainings with duration of not more than 30 days or 50 hours.) The Student Contract serves to minimise future disputes and hence has to be completely understood by students prior to enrolment. Information on the Student Contract is communicated to students throughout our various communication channels including our website.

8. Payment methods and channels
a. Course fee

Payment of course fees is to JE at the reception in the form of cash, NETS or cheque in Singapore dollars with no GST. A receipt will be issued for the amount paid.
All course fees on monthly or installment basis must be paid on or before the due date. In the event of any delay or default in payment of the course fees, JE Educational College shall be entitled to levy an additional Administration charge of $15 per month (Part-time course), $30 per month (Full-time Course) until such outstanding payment is settled in full.
To terminate lessons, one month advance notice must be given in writing or one month’s fee paid in lieu.

b. Other fees

Payment of other fees is to JE at the reception in the form of cash, NETS or cheque in Singapore dollar, with no GST. A receipt will be issued for the amount paid.

Students are advised to collect the official receipt/invoice from JE for any fee payment made to JE Educational College Pte Ltd. Any cheque payment must be crossed and made payable to JE Educational College Pte Ltd.

The Course fees and other fees do not include examination fee, charges for medical check-up, students’ membership fee of university or association and any other fees payable to the university or association, unless otherwise stated.

c) Over or under-charging
JE is committed to avoidance of over or undercharging. List of Course fees used are clear and legible, reflecting the total amount payable and its breakdown exclusive of GST.

d) Fees payable by students (No GST payable)

1. International students
A) Upon application of Student Pass
• Application Fee*
B) Upon Student Pass Approval
• Course Fees (subject to CPE requirement)
• Textbook fees* (non-refundable when the College has already purchased or ordered from the external parties)
• Materials and Assessment Fees (100% refund if student has not received any course materials and 0% refund if student has received the course materials.)
• Fee Protection & Medical Insurance Fees*
• Practical Science Laboratory fee (if applicable)
• Orientation Fee (Optional)


2. Non-International Students
A) Upon application of course
• Application fee*
B) Upon Course Commencement
• Course fee(Subject to CPE requirement)
• Textbook fees* (non-refundable when the College has already purchased or ordered from the external parties)
• Materials and Assessment Fees (100% refund if student has not received any course materials and 0% refund if student has received the course materials.)
• Insurance for Fee Protection if applicable*
• Medical insurance fee if applicable*
• Practical Science Laboratory fee (if applicable)

Other fees payable by International and Non-International Students if applicable
• External Examination Fee payable to the respective Examination Bodies upon registration of examination (Refund of the exam fee is subject to the external examination board’s Refund Policy and is at its discretion. JE does not have control over the fee.)
• Membership fee payable to the respective Association or the University of London
• Examination Handling fees
• Usage of IT lab fees (if applicable) (100% refund if the course has not commenced and 0% refund after the course has commenced and student has used the facilities.)

*Non-refundable fees

The total Course fees and its breakdown are communicated upon reception and clearly defined in the Standard Student Contract, payment schedules, official receipts and communication materials.

9. International Students on Student Pass
9.1 Formal admission into the College’s course of study is dependent on the approval of Student Pass Application for all international student applicants.
9.2 International students on Student Pass must observe the rules and regulations set by the Immigration & Checkpoints Authority (ICA). Any breach of the rules may result in the rejection of Student Pass Application or Cancellation of Student Passes.
9.3 The College does not guarantee the approval or renewal of Student Pass applications. Such applications are subject to approval by ICA.
9.4 Students are not allowed to leave Singapore without prior notification to the College.
9.5 All foreign students must fulfill the minimum of 90% attendance throughout their study term with JE Educational College Pte Ltd. Documentary proof must be produced should there be a shortfall of attendance during every renewal of Student Pass Application.

10. Student Pass Renewal (For only international students)
The College does not guarantee the approval for the renewal of Student Pass application. Such applications are subject to approval by ICA. It is the student’s responsibility to ensure that his/ her Student Pass is renewed in time. The College will not be held responsible if the Student Pass expires or is being rejected by ICA due to lateness in renewing. Not later than three weeks before the expiry of current Student Pass, students need to approach the administration staff to apply for renewal. Students are required to complete all necessary forms from the College and ICA and submit them to the administration staff. The College applies to ICA for submission of renewal of Student Pass.
N.B. The College will only process and submit application for renewal of Student Passes for students only if they meet the 90% attendance as required by ICA and are current in their payment of fees.

11. Student Pass Not Transferable

The Student’s Pass issued is not transferable and will expire upon the student ceasing to be a student of JE. The College is under an obligation to inform the ICA of the student’s withdrawal from, or completion of his/her course of study at JE. The student needs to deliver the Student Pass to the College, within 7 days of the student ceasing to be a student of JE, for cancellation of the Student Pass.

12. Registering for Exam
It is the student’s responsibility to register for the External Exam in time. The College is not held responsible if the student registers late for exam and is not allowed to take the exam. Date and time of exam are announced on the notice boards.

13. Confidentiality of student data
JE is committed to maintaining the confidentiality of the Student’s personal information and undertakes not to divulge any of the Student’s personal information to any third party without the prior written consent of the Student unless required by law or statutory regulations.

14. Modes of communication
Student can get in touch with JE Educational College via the following ways:
Address: Blk 134, Jurong East St 13, # 04-307L, Singapore (600134)
(Behind Jurong East Library)
Telephone: 6565-9786 / 6560-5559
Fax: 6563-3286

Email: info@jegroup.edu.sg
je_com@pacific.net.sg

Operating Hours:

Monday to Friday : 9.30 am - 10.00 pm

Saturday & Sunday : 9.30 am - 6.00 pm

Public Holidays : CLOSED


15. Self-declaration by CEO
The CEO declares the important information:
A) Student-teacher ratio: 25:1
B) Capacity: 500
C) Student redress policies: student complaint resolution procedure

D) Management Council

i) Management Team
1 Mr. Victor Lee (Principal & CEO)
Bachelor of Business (Business Management),
Professional Diploma in Cost and Management Accountants
from UK and Australia
Diploma in Management, UK
2 Ms. Nancy Lau (Administrator)
Graduate of the Australian Insurance Institute
Certified Insurance Professional

                                                      ORGANIZATION CHART OF JE EDUCATIONAL COLLEGE
 

ii) Academic Board
The Academic Board will take full responsibility to look into the academic quality and rigour of JE. The Board also ensures that the content and duration of the modules or subjects, as well as the entry and graduation requirements of the course are appropriate; that deployment of teacher is based on the requirements stipulated by CPE; and that JE implements and complies with the policies and procedures developed.
1 Mr. John Chew
(ACIS, ACMA, MBA (UK))
2 Mr. Fernandez Joseph
• Bachelor of Social Science, University of Stockholm.
• Post graduate Advanced Certificate in (Information Systems and its Application), University of Stockholm,
• International TESOL Teachers’ Training Certificate
3 Muhammad Yousuf Aguria
• M.Sc (Civil Engineering), NUS
• B.E (Civil Engineering), NED
4 Ms. Htay Thidar Oo
M.A (English)


iii) Examination Board
The Examination Board develops and implements the processes governing the conduct of examinations or assessments of its self-developed courses. In addition to this, the board ensures that the examination or assessments are conducted according to the procedures specified by the External Examination body if the exam is by external exam bodies.
1. Mr. John Chew
(ACIS, ACMA, MBA (UK))
2. Mr. Fernandez Joseph
Bachelor of Social Science, University of Stockholm.
Post graduate Advanced Certificate in (Information Systems and its Application), University of Stockholm.
International TESOL Teachers’ Training Certificate
3. Muhammad Yousuf Aguria (Associate Member of American Society of Civil Engineers)
M.Sc (Civil Engineering), NUS
B.E (Civil Engineering), NED
4. Ms. Htay Thidar Oo
M.A (English)

E) Teachers
Number of full-time teachers: 2
Number of contract teachers: 43

F) Infrastructure and Facilities/Equipment available
JE Educational College has sufficient and quality facilities necessary to ensure the effective delivery of educational programmes. Each IT room has excellent IT facilities and they are regularly maintained by our dedicated IT staff.
Our infrastructure and facilities include:
• Sufficient furniture and fittings
• Sufficient size of classrooms with facilities
• Library facilities with 5000 Books
• Conducive classrooms for training purposes
• Computer and IT facilities
• Availability of practical equipment.

* Our College total floor area is 588 sqm.

 

No. of classrooms & capacity
Classrooms	Capacity	Floor Area
8	8-15	12-22 sqm
2	24-28	36-42 sqm
IT rooms	Capacity
3	10-14	17-25 sqm
2	15-20	38-40 sqm

 16. Transfer/withdrawal/refund application procedure

  17. Customer Relationship ( Click here to enlarge picture below )