Notes
-Course Application fee and Bank administrative fee are non-refundable as bank administrative fee is imposed by the bank.
-In the event that the school is unable to commence the class after 3 months, a full refund will be made to the student. However, in this circumstance, if student withdraws within 3 months, normal refund policy applies.
-All requests for refunds arising from withdrawals and change of course must be accompanied with original fully completed hardcopy Withdrawal Form (available in the website and from the person-in-charge of the course) with relevant supporting documentary proof and original official receipt.
-Approvals for change of course will be granted on a case by case basis and subject to meeting each individual course’s admission requirements.
-Any administrative charges imposed by the bank will be payable by the student and the amount deducted from the refund amount payable to the student.

2.5 Cooling-off Period

JE shall provide you with a cooling-off period of (7) working days after signing the CPE Standard PEI-Student Contract. Within these 7 days and regardless whether the Course Commencement Date has passed, you can submit written notice of withdrawal to JE and receive the “Maximum Refund-amount stipulated by JE (less any Course consumed by the student if the withdrawal date is later than the Course Commencement Date and the Student has started the Course, any JE administrative charges which are stipulated in the Miscellaneous fees and any applicable bank administrative charges properly paid/payable under Fee Protection Scheme).

2.6 Transfer/withdrawal policy

Transfer of course
Students who meet the entry criteria for alternative courses (within JE) may transfer courses at any time by completing the Transfer Form. The request shall be forwarded to the Management for approval. Students have to pay an administrative fee of (Local S$50 / International S&100). For Student Pass holders, necessary documents need to be submitted to ICA for change of Student Pass. Upon ICA’s approval of Student Pass, the student shall be required to sign a new student contract and terminate the original contract.

Withdrawal from JE
The request for a withdrawal, deemed as terminating from a course for whatever reasons, must be made in writing, and students will be imposed an administrative fee (Local student S$ 50 / International student $200) for request for withdrawal. Students must ensure that all fees are paid. For students under student's pass, as part of ICA requirements, the school shall issue past attendance records and exam results to students who are enrolled in another course in another PEI. This will be done via ICA Solar system.
For instalment payments, in time of withdrawal, the student must settle the unpaid instalment fees to JE in addition to the administrative fees to terminate the contract which is bound between JE and the student. If the student fails to give notice to withdraw from the course (i.e. terminate the Contract), the contract will still continue to be in force.

2.7 Refund Conditions
Refund policies for Course fees and other fees are applicable to both local and international students.

Terms and conditions for refund:
The refund policies do not apply:
- when students are asked to leave the College because of disciplinary matters
- when students violate the laws of Singapore.
- when students do not fulfill the terms and conditions of Student Pass
- when students breach the Standard Student Contract
- when students leaving the College do not return the Student Pass for cancellation within 3 days.
When students defer from the course for less than a year; students have to pay an administrative fee of S$50 and they are allowed to continue with the course. When students defer for more than a year, only withdrawal policy applies.

After enrolment, any request for transfer from one course to another or from one intake to another (deferment) must be in writing and is subject to the approval of the management of the College and by paying an administrative fee of $50 each time. A transfer or deferment form must be obtained from the administrator and duly completed.

2.8 Deferment Policy
-Students can apply for deferment for personal reasons such as health and bereavement of parents or siblings. Application is to be made on prescribed form. The refund policies do not apply.
-If the deferment period exceeds one year, it is considered as a Withdrawal Case. Withdrawal policies apply.
-For approved deferment, an administrative charge of S$50 applies.
*** After enrolment, any request for transfer from one course to another or from one intake to another (deferment) must be in writing and is subject to the approval of the management of the College and by paying an administrative fee of $50 each time. A transfer or deferment form must be obtained from the administrator and duly completed.

Time Frame for withdrawal/ refund/ transfer
For any student withdrawal/ refund request, JE School will take the maximum 7 working days for assessing and replying to student.
For any transfer request, JE School will take the maximum 7 working days for assessing and replying to student.

3. FEE PROTECTION SCHEME
3.1 JE hereby confirms and undertakes to the Student that it has in place a Fee Protection Scheme as stipulated by the Council for Private Education (CPE) (the “FPS- by way of an insurance facility with LONPAC INSURANCE BHD.
A copy of the insurance policy issued by Lonpac Insurance Bhd taken up by JE for the purpose of insuring the students, among other things, is available.
The Master Insurance Policy sets out, among other things, the insured events under which Lonpac Insurance Bhd shall indemnify the Student under the Fee Protection Scheme.
JE hereby undertakes to procure that the cover under the Master Insurance Policy shall be extended to the Student. The student receives the certificate of insurance on the same day the student pays the fees and insurance is taken up. The insured period will commence from the fee payment date to at least the next payment date.
In line with the Private Education Act, JE Educational College has put in place the mandatory requirement of Fee Protection Scheme (FPS). This requirement is regulated by the Council for Private Education, by way of insurance coverage for all full-time and part-time students.

The Fee Protection Scheme (FPS) applies to ALL students (regardless of nationality and the type of passes or identification held, i.e. Student Pass, Work Pass, Dependant Pass etc). Under this regulation, it is mandatory for all students-fees to be protected and sign CPE Standard PEI-Student Contract when they enroll for courses with JE.


3.2 No double claim
For the avoidance of doubt, if the Student and/or his/her parent/guardian receives any payment from JE or Lonpac Insurance Bhd pursuant to a provision of this Agreement or the Master Insurance Policy in respect of any matter or damage, then the Student and his/her parent/guardian shall not be entitled to claim against JE or Lonpac Insurance Bhd for the same payment in respect of the same matter or damage pursuant to any other provision of this Agreement or the Master Insurance Policy.

3.3 Course Fees and Application Fees
All fees paid are non-transferable (to the next person) and will only be valid for 6 months.

3.4 Discounted prices
JE clearly states discounted prices. Discounted prices are prominently displayed in the reception and clearly defined in the Standard Student Contract and in marketing communication materials.

Discount is given for:
- One time full payment -No validity period
- Group discount -No validity period
- Early bird discount -Before stated date
- Renewal students -No validity period
- JE’s retake students -No validity period
- Referral by JE’s present and ex-students -No validity period
- Corporate discount -No validity period

4. Medical Insurance Scheme
JE hereby confirms and undertakes to the Student that it has in place a medical insurance scheme with AIA (American International Assurance Company Limited) for all its students as required by CPE under EduTrust Certification scheme. A Singapore Citizen / PR or Non-Student’s Pass International Student who is protected by his own medical insurance coverage in Singapore can opt out from the Medical Insurance Scheme arranged for by JE.

5. Pre-requisites and requirements for various courses
The pre-requisites and requirements for courses are clearly defined in the Standard Student Contract and communication materials. The students are fully responsible to ensure that they fulfil the entry requirements for the respective courses that they have entered.

6. The College reserves the right to reject any applications/enrolments without giving any reason whatsoever.

7. Standard student contract

It is a mandatory requirement by CPE that all students, both local and international, sign the Standard Student Contract with JE upon the acceptance of the offer made by JE during the admission process. (Note: Student Contract will not be required for courses/ trainings with duration of not more than 30 days or 50 hours.) The Student Contract serves to minimize future disputes and hence has to be completely understood by students prior to enrolment. Information on the Student Contract is communicated to students throughout our various communication channels including our website. Students can also view and access copies of the contract in Chinese and Vietnamese at CPE website: www.cpe.gov.sg

8. Payment methods and channels
a. Course fee

Payment of course fees is to JE at the reception in the form of cash, NETS or cheque in Singapore dollars with no GST. A receipt will be issued for the amount paid.
All course fees on monthly or installment basis must be paid on or before the due date. In the event of any delay or default in payment of the course fees, JE Educational College shall be entitled to levy an additional Administration charge of $15 per month (Part-time course), $30 per month (Full-time Course) until such outstanding payment is settled in full.
To terminate lessons, one month advance notice must be given in writing or one month’s fee paid in lieu.

b. Other fees

Payment of other fees is to JE at the reception in the form of cash, NETS or cheque in Singapore dollar, with no GST. A receipt will be issued for the amount paid.

Students are advised to collect the official receipt/invoice from JE for any fee payment made to JE Educational College Pte Ltd. Any cheque payment must be crossed and made payable to JE Educational College Pte Ltd.

The Course fees and other fees do not include examination fee, charges for medical check-up, students-membership fee of university or association and any other fees payable to the university or association, unless otherwise stated.

JE hereby confirms and undertakes to the student that it has in place a Fee Protection Scheme with Lonpac Insurance Bhd by way of an insurance facility. The school insures all the fees upon collection from students.

Fees to be insured

• Course fees
• Material fees
• Fee Protection fee
• Medical Insurance fee

* The school is not prepared to collect ICA Security Deposit from the students.

Miscellaneous Fees (non-compulsory and non-standard fees which student will pay only when necessary or applicable. Such fees are normally collected on an ad-hoc basis by the College when the needs arises) Admin fees for course transfer/ deferment - $ 50 per transfer/ deferment per course
Late payment fees (full-time) - $ 30 per month per course
Late payment fees (part-time) - $ 15 per month per course

*Non-refundable fees

The total Course fees and its breakdown are communicated upon reception and clearly defined in the Standard Student Contract, payment schedules, official receipts and communication materials.

9. International Students on Student Pass
9.1 Formal admission into the College’s course of study is dependent on the approval of Student Pass Application for all international student applicants.
9.2 International students on Student Pass must observe the rules and regulations set by the Immigration & Checkpoints Authority (ICA). Any breach of the rules may result in the rejection of Student Pass Application or Cancellation of Student Passes.
9.3 The College does not guarantee the approval or renewal of Student Pass applications. Such applications are subject to approval by ICA.
9.4 Students are not allowed to leave Singapore without prior notification to the College.
9.5 All foreign students must fulfill the minimum of 90% attendance throughout their study term with JE Educational College Pte Ltd. Documentary proof must be produced should there be a shortfall of attendance during every renewal of Student Pass Application.

10. Student Pass Renewal (For only international students)
The College does not guarantee the approval for the renewal of Student Pass application. Such applications are subject to approval by ICA. It is the student’s responsibility to ensure that his/ her Student Pass is renewed in time. The College will not be held responsible if the Student Pass expires or is being rejected by ICA due to lateness in renewing. Not later than three weeks before the expiry of current Student Pass, students need to approach the administration staff to apply for renewal. Students are required to complete all necessary forms from the College and ICA and submit them to the administration staff. The College applies to ICA for submission of renewal of Student Pass.
N.B. The College will only process and submit application for renewal of Student Passes for students only if they meet the 90% attendance as required by ICA and are current in their payment of fees.

11. Student Pass Not Transferable

The Student’s Pass issued is not transferable and will expire upon the student ceasing to be a student of JE. The College is under an obligation to inform the ICA of the student’s withdrawal from, or completion of his/her course of study at JE. The student needs to deliver the Student Pass to the College, within 7 days of the student ceasing to be a student of JE, for cancellation of the Student Pass.

12. Registering for Exam
It is the student’s responsibility to register for the External Exam in time. The College is not held responsible if the student registers late for exam and is not allowed to take the exam. Date and time for examination registration and exam are announced on the Examination Notice Board.

13. Award Criteria for External Examinations

1. ITE

Grade	Description
Distinction	Distinction
A	Excellent
B	Very Good
C	Good
D	Pass
E	Subsidiary Pass
F	Fail
P	Pass

2. LCCI

Grading	Result
50% - 60%	Pass
60% - 75%	Pass with Credit
>75%	Distinction

3. GCE O LEVEL GRADING SYSTEM

MARKS	A1	A2	B3	B4	C5	C6	D7	E8	F9
GRADE	>75	70-74	65-69	60-64	55-59	50-54	45-49	40-44	<40

14. Assessment and Award Regulations
For the external exams, Assessment Results/ Award of Certificate will be available to the students within 3 months of the last assessment date of the examinations. For entry requirements, please check the respective course.

Sample Certificates

• LCCI
• ITE
• ACCA

-Fundamental
-Professional
-Affiliate
• UOL
• JE

15. Appeal Procedure

1.POLICY

JE makes every effort possible to complete the appellate process within 21 days of the receipt of the appeal by the school. When extended investigation becomes necessary, the in-charge of the respective department will inform the appellant by letter of this extended investigation.

2.TERMS & CONDITIONS

• Only a written request for an assessment result’s appeal from the appellant concerned will be considered.
• Request for an assessment result appeal must clearly state the grounds on which it is requested.
• Request for a review must be made within 5 working days of the receipt of the result, and the request made after the closing date will not be entertained in any circumstances.
• Request can be allowed or declined. If the request is declined, the appellant will be given the reason.
• All examination materials are confidential to JE Educational College and the examination booklets will not be shown or returned to the candidates.
• Decision made by the Examination Board is the final one.

3.EXAMS EXTERNALLY DEVELOPED
For the external exams, the school will submit the appeal directly to the respective external exam bodies upon receipt of the Request from the student.

EXAMS EXTERNALLY DEVELOPED
(i) For ITE exams results, the appeal must be submitted within (14) days after the release of the examination results;
(ii) For LCCI exams results, the appeal must be submitted within (6) weeks after the release of the results online. If the candidate wishes to appeal or enquire about their results for re-marking may download the EAR form to fill in and submit it to LCCI. Please refer to procedures on the form to enclose cheque payment and copies of relevant certificates for validation follow-up.
(iii) For GCE ‘O-Level examinations, the appeal must be submitted to Singapore Examinations and Assessment Board within (7) days after the release of the results online.

The changes in the appeal fee are subject to the external examination bodies.

16. Confidentiality of student data
JE is committed to maintaining the confidentiality of the Student’s personal information and undertakes not to divulge any of the Student’s personal information to any third party without the prior written consent of the Student unless required by law or statutory regulations.

17. Modes of communication
Student can get in touch with JE Educational College via the following ways:
Address: Blk 134, Jurong Gateway Road, # 04-307L, Singapore (600134)
(Behind Jurong East Library)
Telephone: 6565-9786 / 6560-5559
Fax: 6563-3286

Email: info@jegroup.edu.sg
je_com@pacific.net.sg

Operating Hours:

Monday to Friday : 9:30 am - 10:00 pm

Saturday & Sunday : 9:30 am - 6:00 pm

Public Holidays : CLOSED


18. Self-declaration by CEO
The CEO declares the important information:
A) Student-teacher ratio: 15:1
B) Capacity: 500
C) Student redress policies: student complaint resolution procedure

D) Management Council

i) Management Team
1 Mr. Victor Lee (Principal & CEO)
Bachelor of Business (Business Management),
Professional Diploma in Cost and Management Accountants
from UK and Australia
Diploma in Management, UK
2 Ms. Nancy Lau (Administrator)
Graduate of the Australian Insurance Institute
Certified Insurance Professional

ORGANIZATION CHART OF JE EDUCATIONAL COLLEGE

ii) Academic Board
The Academic Board will take full responsibility to look into the academic quality and rigour of JE. The Board also ensures that the content and duration of the modules or subjects, as well as the entry and graduation requirements of the course are appropriate; that deployment of teacher is based on the requirements stipulated by CPE; and that JE implements and complies with the policies and procedures developed.
1. Mr. Fernandez Joseph
-Bachelor of Social Science, University of Stockholm.
-Post graduate Advanced Certificate in (Information Systems and its Application), University of Stockholm,
-International TESOL Teachers-Training Certificate
2. Muhammad Yousuf Aguria
-M.Sc (Civil Engineering), NUS
-B.E (Civil Engineering), NED
3. Ms. Htay Thidar Oo
M.A (English)


iii) Examination Board
The Examination Board develops and implements the processes governing the conduct of examinations or assessments of its self-developed courses. In addition to this, the board ensures that the examination or assessments are conducted according to the procedures specified by the External Examination body if the exam is by external exam bodies.
1. Mr. Fernandez Joseph
Bachelor of Social Science, University of Stockholm.
Post graduate Advanced Certificate in (Information Systems and its Application), University of Stockholm.
International TESOL Teachers-Training Certificate
2. Muhammad Yousuf Aguria (Associate Member of American Society of Civil Engineers)
M.Sc (Civil Engineering), NUS
B.E (Civil Engineering), NED
3. Ms. Htay Thidar Oo
M.A (English)

E) Teachers
Total No. of Academic Staff: 47

F) Infrastructure and Facilities/Equipment available
JE Educational College has sufficient and quality facilities necessary to ensure the effective delivery of educational programmes. Each IT room has excellent IT facilities and they are regularly maintained by our dedicated IT staff.
Our infrastructure and facilities include:
-Sufficient furniture and fittings
-Sufficient size of classrooms with facilities
-Library facilities with 2000 Books
-Conducive classrooms for training purposes
-Computer and IT facilities
-Availability of practical equipment.

* Our College total floor area is 588 sqm.

 

No. of classrooms & capacity
Classrooms	Capacity	Floor Area
8	8-15	12-22 sqm
2	24-28	36-42 sqm
IT rooms	Capacity
3	10-14	17-25 sqm
2	15-20	38-40 sqm

 19. Transfer/withdrawal/refund application procedure

1. PRE-COURSE COUNSELING/ INFORMATION DISSEMINATION

JE Educational College is committed to providing complete information about the College and the courses offered before the student enrols into the school of their choice of course. As part of the Pre-course counseling process, the Course Consultant of JE provides minimally the following information:

• Profile of the school
• School’s location and contacts as well as the opening and closing hours
• School’s facilities and nearby amenities
• Course details and the modules to study, total number of modules, course outline, course duration, class schedule, timetable and assessment schedules
• Admission requirements, minimum English proficiency level and the academic criteria for being able to apply for the course
• Course fees including total course fees, Application Fee which is non-refundable, Administrative fees for course transfer and deferment, examination fees, course material fees, FPS insurance fees and medical insurance fees, late payment fees etc.
• Subsidies available for Singaporean and information on how to apply for the various subsidies available and requirements for subsidies
• Payment methods including information pertaining to payment modes, payment schedule and instalment payment if applicable
• Certification upon completion of the course, progression path, further studies in the College or in other education providers either local or overseas and employment opportunities
• Student Contract details including the rules and regulations that both the student and the school must comply with, transfer, withdrawal, deferment and refund of fees
• Application details including the documents required to be submitted for entry eligibility assessment, student selection and monitoring process

For Academic concerns the Director of Studies and the administrative personnel of the respective departments are always available to assist or provide suggestions and advice for any academic issues or for any concerns they may have.

• Pre-Course counseling service to enable potential students to make informed decisions
• Provide students professional advice on applying to the colleges or universities of their choice;
• providing counseling services for students on career options and education progression , i.e., matching the aspirations of the students with the course learning outcomes
• Give students useful advice about suitable degree programmes local or overseas
• Provide advice on career which matches with the student’s aspiration and course learning outcomes
• Academic care for weak students

JE Educational College has appointed LEE KAI XIN, with the Bachelor of in Management with components in Sociology & Applied Psychology, TEO SHEK CHING with the Specialist Diploma in Counseling Psychology and Su Xuan with the Specialist Diploma in Counseling Psychology (Mandarin) as Part-time Counsellors. They can give advice to students with stress and serious emotional concerns or problems ranging from academic difficulties to personal or social issues and with difficulties such as adjustment problem, relationship problems etc. The student can approach the Administrative Staff of the respective department for appointment with the Counselors. In case of needs, students are encouraged to get the professional help from the following Voluntary Free Counseling Services in Singapore:

1. SOS (Samaritans of Singapore) -1800 221 4444
2. The Counseling Place -6887 3695
3. CareCorner Singapore -1800 3535800
4. Family Life Society -6488 0278
5. ComCare Hotline -1800 2220000 (24 Hours daily service)