Policies

1. Service assurance:

We guarantee that our services and course delivery system is suitable, adequate and effective through continual improvement. We will conform to applicable statutory and regulatory requirements without exception. We will take immediate action to control any non-conformance that may arise during delivery of courses.

Key performance indicators as follow:

- Effectiveness of training programme 80%

- Effectiveness of trainer 85%

- Effectiveness of facilities 80%

- Student support & services 85%

2. Refund policies:

2.1 Withdrawal for Cause: Subject to Force Majeure, the Student shall be entitled to immediately withdraw from the Course by giving written notice to JE of his/her intention to do so under the following circumstances:

JE fails, for any reason, to commence the Course on the Commencement Date;
JE fails, for any reason, to complete the Course by the Completion Date;
JE terminates the Course, for any reason, prior to the completion of the Course; or
JE is in material breach of its obligations under the agreement of Standard Student Contract.

2.2 Refunds for Withdrawal for Cause: JE shall, as soon as practicable after receiving the Student’s notice of withdrawal under certain circumstances in clause 2.1 (and in any event no more than fourteen (14) days after receiving such notice), refund to the Student:

the entire amount of the Tuition Fees and Deposit; and (Deposit is not applicable)
the Non-Tuition Fees and/or Additional Fees

2.3 Withdrawal Without Cause and Refunds: Where the Student withdraws from the Course for any reason other than those set out in Clause 2.1 or Force Majeure (ref: Standard Student Contract), JE shall, subject to Clause 3.4: No double claim (ref: Standard Student Contract), as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than fourteen (14) working days after receiving such notice), refund to the Student the following sums (less any applicable bank administrative charges properly paid/payable under Student Protection Scheme).

% of the aggregate amount of the Course Fees and Additional Fees paid	If Student’s written notice of withdrawal is received
50%	More than 21 days before the Commencement Date
20%	Before, but not more than 21 days before the Commencement Date
0%	After the Commencement Date

2.4 No Double Claim: For the avoidance of doubt, if the Student and/or his/her parent/guardian receives any payment from JE or Lonpac Insurance Bhd pursuant to a provision of this Agreement or the Master Insurance Policy in respect of any matter or damage, then the Student and his/her parent/guardian shall not be entitled to claim against JE or Lonpac Insurance Bhd for the same payment in respect of the same matter or damage pursuant to any other provision of this Agreement or the Master Insurance Policy.

2.5 Refund Conditions

Refund policies for tuition and non-tuition fees are applicable to both local and international students.

Terms and conditions for refund:

The refund policies do not apply:

- when students are asked to leave the School because of disciplinary matters

- when students violate the laws of Singapore.

- when students do not fulfill the terms and conditions of Student Pass

- when students breach the Standard Student Contract

- when students leaving the school do not return the Student Pass for cancellation within 3 days

- when students defer from the course for less than a year; students have to pay an administrative fee of S$50 and they are allowed to continue with the course.

- when students defer for more than a year, only withdrawal policy applies.

After enrolment, any request for transfer from one course to another or from one intake to another (deferment) must be in writing and is subject to the approval of the management of the School and by paying an administrative fee of $50 each time. A transfer or deferment form must be obtained from the administrator and duly completed.

3. Transfer/withdrawal policy

3.1 A Student who transfers from the Course to another course with JE shall, for the purposes of this Clause 2 be deemed to have withdrawn from the Course and the provisions of Clause 2.3 shall apply save as otherwise agreed between JE and the Student.

3.2 A Student who withdraws from JE to enrol with another school shall be deemed to have withdrawn from JE.

3.3 Deferment Policy

Students can apply for deferment for personal reasons such as health and bereavement of parents or siblings. Application is to be made on prescribed form. The refund policies do not apply.

If the deferment period exceeds one year, it is considered as a Withdrawal Case. Withdrawal policies apply.

For approved deferment, an administrative charge of S$50 applies.

After enrolment, any request for transfer from one course to another or from one intake to another (deferment) must be in writing and is subject to the approval of the management of the school and by paying an administrative fee of $50 each time. A transfer or deferment form must be obtained from the administrator and duly completed.

4. Course Fees and Registration Fees

All fees paid are non-transferable (to the next person) and will only be valid for 6 months. Both course fees and registration fees are valid for 6 months.

5. Discounted prices

JE clearly states discounted prices. Discounted prices are prominently displayed in the reception and clearly defined in the Standard Student Contract and in marketing communication materials. Discount is given for one time full payment and there is no discount for instalment payment. There is no validity period.

6. Pre-requisites and requirements for various courses

The pre-requisites and requirements for courses are clearly defined in the Standard Student Contract and communication material. The students are fully responsible to ensure that they fulfil the entry requirements for the respective courses that they have entered.

7. The school reserves the right to reject any applications/enrolments without giving any reason whatsoever.

8. Standard student contract

Prospective local and international students will enter into the Standard Student Contract with JE.

9. STUDENT PROTECTION SCHEME

9.1 JE Undertaking to have SPS:
JE hereby confirms and undertakes to the Student that it has in place a Student Protection Scheme as stipulated by the Consumers Association of Singapore (CASE) (the “SPS”) by way of a Student Tuition Fee Insurance pursuant to the terms and conditions of the CASE-PEO Agreement dated 8 January 2005 made between CASE and JE.

9.2 A copy of the insurance policy issued by Lonpac Insurance Bhd taken up by JE for the purpose of insuring the students, among other things, is available.

The Master Insurance Policy sets out, among other things, the insured events under which Lonpac Insurance Bhd shall indemnify the Student under the Student Protection Scheme.

[The Student acknowledges that he/she has read and has understood the terms of the Master Insurance Policy and hereby agrees to the terms and conditions therein].

JE hereby undertakes to procure that the cover under the Master Insurance Policy shall be extended to the Student and JE shall, within [21] days of the date of the Agreement, deliver to the Student the certificate of student insurance.

JE and the Student hereby agree that:

JE hereby confirms and undertakes to the Student that it has in place a Student Protection Scheme as stipulated by the Consumers Association of Singapore (CASE) (the “SPS”) by way of a Student Tuition Fee insurance pursuant to the terms and conditions of the CASE-PEO Agreement dated 9 September 2004 made between CASE and JE and Master Insurance Policy.

For International students, The Student Protection Scheme is compulsory. For local students, The Student Protection Scheme is optional.

10. Payment methods and channels

a. Tuition fee

Payment of tuition fees is to JE at the reception in the form of cash, NETS or cheque in Singapore dollars with no GST.A receipt will be issued for the amount paid. All tuition fees on monthly basis must be paid promptly every month, not later than the 7th day of the month. The school reserves the right to impose a late penalty fee of $15 per month for each month of late payment to those students who have not paid their school fees by 15th day of each month. To terminate lessons, one month advance notice must be given in writing or one month’s fee paid in lieu.

Students are advised to collect the official receipt/invoice from the school for any fee payment made to JE Computer & Education Centre Pte Ltd. Any cheque payment must be crossed and made payable to JE Computer & Education Centre Pte Ltd.

b. Non-tuition fees

Payment of non-tuition fees is to JE at the reception in the form of cash, NETS or cheque in Singapore dollar, with no GST. A receipt will be issued for the amount paid.

The tuition and non-tuition fees do not include examination fee, charges for medical check-up, lab fees, students’ membership fee of university or association and any other fees payable to the university of association, unless otherwise stated.

11. Over or under-charging

JE is committed to avoidance of over or undercharging.

List of course fees used are clear and legible, reflecting the total amount payable and its breakdown exclusive of GST.

The total amount of course fees payable and the breakdown are clearly defined in the Standard Student Contract, payment schedules, payment vouchers and communication materials.

12. Non-tuition fees incurred

JE clearly states non-tuition fees incurred.

The non-tuition fees and its breakdown are prominently displayed in the reception and clearly defined in the Standard Student Contract, payment schedules, payment vouchers and communication materials.

13. Confidentiality of student data

JE is committed to maintaining the confidentiality of the Student’s personal information and undertakes not to divulge any of the Student’s personal information to any third party without the prior written consent of the Student unless required by law or statutory regulations.

14. Modes of communication

Student can get in touch with the School via the following ways:

Address: Blk 134, Jurong East St 13, # 04-307L, Singapore 600134
(Behind Jurong East Library)

Telephone: 6565-9786 / 6560-5559
Fax:           6563-3286

Email:         info@jegroup.edu.sg
                   je_com@pacific.net.sg

Operating Hours: Monday to Friday    : 9.30 am - 10.00 pm
                            Saturday & Sunday : 9.30 am - 6.00 pm
                            Public Holidays         : CLOSED

15. Self-declaration by CEO

The CEO declares the important information:

Student-teacher ratio: 25:1

Capacity: 500
Student redress policies: student complaint resolution procedure

Size and number of classrooms:

Classrooms Capacity

8 8 to 20

3 21 to 38

IT Rooms Capacity

3 10 to 14

2 15 to 20

Facilities: Library: 5000 Books

Types of fee payable in enrolment and course:

* Registration fee * Examination fee * Course material fee

Number of full-time teachers: 3
Number of contract teachers: 38

16. Transfer/withdrawal/refund application procedure

17. Customer Relationship ( Click here to enlarge picture below )

18. Customer Satisfaction

19. Orientation programme

Orientation programme is conducted during the first session of the course which includes the following:
- Welcome speech by CEO
- Introduce to the School and tour around the School
- Briefing on Student Handbook using the School’s website and course curriculum
- Briefing on Singapore using Singapore Education website www.singaporeedu.gov.sg
- Tea-break
- Academic skills writing workshop
- Course progression path and career opportunities

20. Assistance to students

JE provides assistance to students facing difficulties in adapting to the new environment. Please contact our course administrator if you need any assistance.

21. Accommodation

JE does not provide but can assist students to make accommodation arrangement.

22. Post-graduation opportunities

JE provides advice on courses and post-graduation opportunities. Please contact our course administrator if you need any assistance.

23. Mode of notification of changes

In the event of any changes that affect the student, JE will inform the student in writing and by telephone.

24. Punctuality

JE expects all students to be in class at least 10 minutes before the commencement of the lesson.

25. Attendance

For international students your attendance requirement is expected to be 100%. In the event that your attendance is less than 90%, your Student Pass will be cancelled. You have to apply leave for being absent from class. The leave must be supported by relevant document. For sick leave, you have to support it with recognized medical leave certificate.

For local students, your attendance must be at least 75% before a certificate of attendance can be issued to you. Students are advised to attend lessons regularly and even if they skip lessons for one month, the fees must be paid for that month.

26. Attire and grooming

JE expects all students to dress decently and groomed when in JE premises. Bermuda and slippers are not allowed.

27. Inside the classroom

JE expects students to be respectful to the teachers. If there is any grievance, our course consultants are available to listen to you. Food and drink are not allowed in class. Hand phone has to be switched off. You are to be attentive to your teacher.

28. Outside the classroom

You must not make any noise outside the classroom. No running around the school premises and playing with the lift. If you encounter any problem outside the classroom, please contact our course consultant for assistance.

29. Staff room

Students are not allowed to enter the staff room without permission.

30. Vandalism

The school has provided facilities and services to enable you to study effectively and to achieve good results. Hence, students are warned not to commit any form of vandalism while in the premises of the school.

31. Equipment & Properties of the School

The student is to abide by all safety procedures and proper handling of all equipment and other school properties. The student responsible for the damage will pay for any wilful damage to equipment/properties.

32. Smoking

Smoking is strictly prohibited in the school premises at all times.

33. Expulsion

Student is subject to immediate expulsion for serious misconduct and/or any breach of the school’s rules and regulations. No fees are refundable on expulsion.

The school reserves the right to expel any student who has not made any payment or did not attend classes for two months without any valid reason. Expelled student has to pay the outstanding course fees.

34. Photocopying Facilities

Students can photocopy their own materials at a charge of 10¢ per copy.

35. Lost and Found Service

There is a Lost and Found Service in the School. Any articles found within the school can be referred to the Reception Counter Staff. Students can approach the staff to check for their lost article.
Lost articles not claimed within one month will be discarded.

36. Change of Address

Please notify the school immediately of any change of address and telephone number, otherwise the school is not responsible for delay or non-notification of changes of day/time of your course & examination registration date.

37. Public Holidays

There will be no lessons on Public Holidays; however, the school will arrange to carry the lessons to an earlier or later date (if necessary).

38. Foreign Students on Student Pass

38.1 Formal admission into the School’s course of study is dependent on the approval of Student Pass Application for all foreign student applicants.

38.2 Foreign students on Student Pass must observe the rules and regulations set by the Immigration & Checkpoints Authority (ICA). Any breach of the rules may result in the rejection of Student Pass Application or Cancellation of Student Passes.

38.3 The School does not guarantee the approval or renewal of Student Pass applications. Such applications are subject to approval by ICA.

38.4 Students are not allowed to leave Singapore without prior notification to the School.

38.5 All foreign students must fulfill the minimum of 90% attendance throughout their study term with JE Computer & Education Centre Pte Ltd. Documentary proof must be produced should there be a shortfall of attendance during every renewal of Student Pass Application.

The school will only process and submit application for renewal of Student Passes for students only if they meet the 90% attendance as required by ICA and are current in their payment of fees.

39. Grant Applications

39.1 Students shall undertake to ensure timely submission of relevant documents required for any grant application, failing which, the student shall be liable to pay the school for the intended grant amount.

39.2 For grants that are claimed directly by the School from the funding Authority should the applicant (student) fail to meet the requirements of the grant, the applicant shall undertake to fully pay the unsuccessful grant amount to the school.

39.3 Students on grants shall undertake to fully understand and fully meet the requirements of any grant they applied for. The School shall not be responsible for the approval of your application by the granting authorities.

40. Concerning copyrights

Students are expected to comply with all legal obligations concerning copyrights, and shall not install any software or data into the school’s computers or copy any software or data from the school computers. Students caught infringing the Copyrights Act by the authorities will be personally liable.